Refund Policy

Nancy Lee Fishing Charters – Refund Policy

At Nancy Lee Fishing Charters, we strive to provide an exceptional experience for all our guests. We understand that plans may change, and we aim to be as flexible and fair as possible. Please review our refund policy below:

1. Cancellations by Customer

  • More than 7 Days Notice:
    Cancellations made more than 7 days prior to your scheduled trip will receive a full refund, minus a 5% processing fee if paid by credit card.

  • 3 to 7 Days Notice:
    Cancellations made 3 to 7 days prior to the trip are eligible for a 50% refund or full credit toward a future trip.

  • Less than 72 Hours Notice / No-Shows:
    Cancellations made within 72 hours of the scheduled departure time or no-shows will not be refunded. No exceptions.

2. Cancellations by Captain

  • Weather and Safety:
    The safety of our guests is our top priority. If the captain determines that weather or sea conditions are unsafe, the trip may be rescheduled or fully refunded, depending on guest preference and availability.

  • Mechanical or Operational Issues:
    In the unlikely event that Nancy Lee Fishing Charters must cancel a trip due to mechanical or unforeseen operational issues, guests will receive a full refund or rescheduling option.

3. Late Arrivals

Please arrive at least 15 minutes before the scheduled departure. We cannot extend trips for late arrivals. If you miss the departure time, the trip will be considered a no-show, and no refund will be issued.

4. Booking Deposits

Some trips may require a non-refundable deposit to secure the reservation. This deposit will be clearly stated at the time of booking.

5. Group or Private Charter Policies

Large group and private charter bookings may be subject to custom cancellation terms, which will be communicated at the time of booking. Please review your confirmation email for details.

If you need to cancel or reschedule, please contact us as soon as possible by phone or email. We appreciate your understanding and look forward to having you aboard!

Contact:
📞 (Your phone number)
📧 (Your email)
🌐 www.nancyleefishing.com